Are you asking for it?
Sep 18
I think I’m pretty good at what I do for a living, but there are always ways to improve. In a current project that I’m assigned to I’m working as a project manager. I’ll spare you the details of the project as they are rather uninteresting, but I will share one thing with you. How to elicit honest and genuine feedback from your co-workers.
The story
As a person I’m almost always looking for ways to improve my skills, be it social, communication, or anything in between. It is however not entirely trivial to get this feedback from people, or is it? How can I create a situation where my ‘subject’ will feel comfortable with telling me exactly what’s on their mind? The answer is rather simple, just ask them but be genuine and honest about your intent. I try and do what I preach. I decided to try this experiment at work.
I began with my own project manager and said I wanted to review my work, and performance so far. In the meeting I asked, that they with no hesitation or worry about ‘hurting’ me should tell me both the good and bad. I emphasised the fact that I can separate personal ‘attack’ from business. There were some good and some bad things. But, when I think about it there really only were good things. The bad aren’t really bad, they are possibilities to change and improve. After all the purpose of this experiment was for me to learn more about myself. I did the same thing with someone that works in my project. The same thing, there were some good and some bad things.
The intention
One of my original goals with this was to establish more trust. Without trust very little can be achieved. I generally tend to, from the outset of any social contract, decide to trust the person I’m meeting or talking with. I guess to some extent this might be a naive and foolish thing to do, but honestly I feel it’s served me well. Why shouldn’t I? Surely it’s must not be better to distrust a person that I’ve never met? No, I’d much rather immediately trust the person and then let them decide what to do with that implicitly given trust. Of course, they’re not aware of it, but maybe it can be felt, I don’t know.
The results
The great thing about this little experiment was the outcome. Those asked almost seemed relieved to be able to freely speak their mind. I’m sure that they probably held back on some things, me being a crazy nuts and gojiberry eating vegan, but still, they did seem to speak their mind. What I find particularly interesting is that I was actually already aware of the things they mentioned. Oh, and I also didn’t bother trying to make excuses about the bad, but rather just acknowledged what they were saying.
Hopefully more trust was indeed built and by continually asking for feedback perhaps it can only get better? If someone asked me, what I myself have asked them, I think I would have more respect for that person. It shows that the person is not afraid of their potential vulnerabilities and also willing to expose those vulnerabilities. Granted, it’s difficult to be entirely objective in this regard because after all, I did ask these questions from a selfish perspective.
So, concluding, are you asking for it?
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